First Contact Practitioner Service

"10/10. Everything explained clearly. A great help and an asset to your profession."

"A very polite and professional person, certainly communicated on a human level. Very nice appointment."

"Absolutely fabulous, very courteous, friendly and knowledgeable. Thank you."

"The physiotherapy was exceptional. Moreover, and only one day after I had requested consultation, she call me after what most would consider to be “working” hours. Very impressive!"

"Couldn’t fault today’s consultation, felt very reassured throughout and advised clearly on recovery times to set realistic expectation. Thank you for taking the time to listen to my concerns."

"Excellent and very efficient service. I am a healthcare professional, and the practitioner was happy to adjust any information to my level of knowledge. She was appropriately compassionate, concerned and encouraging. I was involved in decision making, and my specific needs were considered in my management plan whilst I await a scan. I was further informed regarding the next steps in my management plan regarding scan results and how those would be communicated to me and where we would go from there. So much nicer than being left in the dark."

"A very caring & professional person. Made me feel at ease & explained everything to me. To be honest he explained things that my own GP hasn’t done."

"Amazing service! Professional, caring and empathetic. Wasn’t rushed and active listening was used. Showed a genuine interest in me. Thank you."

"Cannot thank the Physio enough for seeing me and all the help and advice he gave!! Made me feel totally at ease, reassuring and that I wasn’t wasting my time… and he explained everything clearly and effectively."

"A lovely person who took a genuine interest and active role in helping me today. Very happy with the support staff at the reception desk too, kind and polite -very happy to help. 10/10."

"Absolutely fantastic from start to finish. Very helpful and thorough with her approach. Keep smiling."

"We have been working with Pure Physio for around two years, and from my very first interaction with them, it’s been a great experience. They are flexible, and I wholeheartedly recommend them to any primary care network."

"It’s a fabulous service that all our practices really value. We get amazing feedback from our patients. The service is really well-led and very responsive to our needs. It’s the most successful PCN service we’ve ever had and is having a huge impact."

"I would highly recommend Pure Physiotherapy to any PCN or practice looking to offer a professional, experienced, competent and flexible FCP Physiotherapy service."

“What a fabulous team/company you are. As the PCN manager for two PCNs we started to use Pure Physio after our previous provider couldn’t fulfil their contractual obligations. The physio’s you provide my PCNs are amazing, the communication and management teams that you provide to look after our physio’s are fantastic and your commitment to their training and health and wellbeing means we have a happy, healthy workforce with an excellent work ethic. Thank you, you are one contractor that I enjoy working with!”

"The Pure FCP physio service is consistently rated highly by all our member practices (a tough crowd!) who regard it as a vital addition to the primary healthcare team. The quality of care provided by the staff members and the engagement and flexibility of the Pure team to adapt to incremental development are second to none in my experience of the ARRS funded world."