Quiz – How does your FCP provider stack up?

Can your FCP provider demonstrate an audit schedule?

Do you have contract/service review meetings with your FCP provider on a periodic basis?

Does your FCP collect patient feedback?

Does your FCP service collect and report data on appointments and service outcomes?

Does your FCP receive regular training from the provider?

Are your FCP staff supported by a senior FCP team lead/regional lead?

Can your FCP provider supply you with clinical and operational policies?

Does your FCP provider ensure their staff complete NHS standard Mandatory training?

Does your FCP provider supply you with evidence of their medical liability insurance?

Have you been provided with your FCP’s HCPC numbers?

Does your FCP provider ensure their staff are DBS checked?

Does your FCP contract outline key service specification and KPI’s?

Does your FCP provider give clear monthly feedback on clinical outcomes and impact?

Does your FCP service integrate well into practices, and work collaboratively with your team?

Do you receive patient feedback from your FCP provider, as stipulated by the HEE roadmaps?

If you wish to escalate a concern, are you confident you get a robust response within 24 hours?

Do you feel you have clear and responsive communication with your FCP provider?